Toxicity Scores & Embeddings

As a multi-generational, born-and-raised Canadian citizen. Recently, I have been unemployed for 1 year and 2 months, which is the longest I have ever gone without a job in my entire life. My EI has run out, and during this stressful time, I have only had 4 actual interviews with real human beings. I am also a caregiver for both of my parents, and working remotely has been my profession for the last 7 years. Remote work allows me to both care for them and bring in a full-time income. Despite having 30 years of customer service experience, I find myself being overlooked. Many companies now use AI to prescreen resumes, so if your resume isn’t ATS-friendly, it often never gets seen by a human. Even if you make it past that stage, there are endless AI-driven assessments before you even have a chance to speak with someone. And when you finally do, it’s often yet another layer of screening rather than a real interview. I know I bring value — I consistently receive compliments from customers across cultures for speaking clearly, precisely, and making their experience enjoyable. Yet I find myself competing with younger candidates who can work longer hours, or new immigrants that companies often prioritize, sometimes with government incentives. At 55, I feel like I’m being overlooked despite my proven skills and professionalism. Right now, I live with my retired parents and should be caring for them. Instead, my father is helping me pay my bills so I don’t ruin the credit I worked so hard to build. If I don’t secure a job soon, I fear I’ll lose everything else I’ve managed to hold onto. The stress is overwhelming — I cry daily, and on top of everything, I also face health issues of my own, but I have no space to focus on them because survival takes priority. Canada today feels very different from the country I grew up in. Since the pandemic, things have become harder in every way — jobs, housing, and simply living. Even if I manage to secure work, rent alone now takes up nearly 75% of what I’d earn, not even including other basic bills. It’s disheartening to feel like no matter how hard I push, I can’t get ahead.