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Why do you only get “excellent customer service” from a tipping culture? Sorry, don’t find customer service any better in US or Canada. Depends greatly on the individual / establishment. Think it is more important to give people a good, minimum, wage.

“You will find excellent customer service”. Living in Canada, I laughed out loud at this.

Canadians are way nicer than Americans, they have better education. They dont curse, they more understanding and racional.I have worked in the customer care industry for over 10 years and I've noticed the huge difference

Let the ISLUMic society practice whatever the Coronic qoran and prophet Muhammad preached...in Islamic countries... but they must not be allowed to practice their revolting and chunderous customs,traditions and sartorial abominations and physical aberrations like ? caps and obnoxious beards etc....Death to this satanic Coronic iSLUM Religion

The single biggest difference influences all the other differences and that is Canada is part of the UK Commonwealth and the Queen is the head of state while the USA rejected England (UK) and devised a government like no other at the time. Thus Canadians and their customs are much more closely related to the UK than the USA.

I’m not sure if the 15-20% tipping demands excellent customer service.

?? Im from Ontario Canada and have always worked management in retail. I've always taught any employees in any department that if you see anyone lingering for any longer than 5 minutes, black, white, or any race for that matter to ask if they need assistance! Again I don't care the color, race, most people that come into a store have come in and know what they're looking for! When I see a customer looking for longer than 5 mins, it's just common practise to ask if you need help. I'd suggest you's re-think this practise that we all are taught in stores

I'm native and I get followed alot. ALSO AT A SHOPPERS DRUG MART the girl kept asking to bring my items to the cashier. I had a few makeup items which were small I wasnt struggling holding them I said no thanks. So she kept following me watching me. I eventually got fed up put the items back and then I could see her wondering where they went and she asked I said I put them back in not a their stop following me you just lost a customer then she started tryna act like she wasnt doing anything

Best buy is actually trained to ask everyone for help. Employees don't pay attention to each other to see if a customer has been asked already. In best buy youll get in trouble if you leave customers hangin.

Racism in Asia is more overt. In Cambodia, ads for English teachers will state they want white people or white people preferred. When I was at the PSB in China the police clerk interrupted her African customer to take care of me.

Racism is defiantly a problem BUT offers are USUALLY based on credit scores. They didn’t provide more than one test that ‘determines bias’?!?!?!? These tests are garbage. PEOPLE OFFER HELP based physiology. Example... If someone looks like they are looking for something then they don’t know what they want. If you offer help and customers deny but hang elongated experiences of looking for something — one would look for ‘why’ is this person still looking heavily for something but yet denied help.

I believe BestBuy was not targeting the guy, they do that as great customer service. My husband who is white, BestBuy is all over him when he goes there. So ...

The Best buy test is utterly inaccurate. Those workers get paid on commission, so they are incentivized to ask customers for help and to make a sale. Maybe the second guy just happened to run into more than the first...

Been to Shoppers Drug Mart several times, and the white customers stare at me like I'm a thief, some of the women hold their purse more tightly, security guard always watches me. all this just to buy cough medicine! LOL.

Brother. I hv completed my graduation and now im working as a customer service employee since 5 years. Can u please tell if i can apply for CANADA AIPP?

If you don't assimilate into the culture and customs and morals and values and language of the country where you reside then you are not really a citizen of that country.

A lot of corporate stores have greet rules. If a customer walks within x distance from you, then the rule says you're supposed to greet and ask them if they need assistance. The reason I'm saying this is because some employees follow the rule all the time, some forget. There could be some randomality to how often employees will ask you if you need any help finding anything.

5 employees in a sea of customers asked me if I need a hand at the Liquor store at Uptown beside Walmart, Victoria BC. Mexican heritage.

Thai here. Used to study at US for 5 years. Got a job at a local mart owned by a couple of Thai elders. I was super liberal back then but after 4 - 5 months.... Turne out stereotyes exist for a reason. I don't like it but that's how it is. We didn't have enough staffs to keep eyes on every customers. And 95% of all the shoplifters are a certain specific race. \n\nThey don't even care about the cameras. Only way to prevent loss is keeping eyes on them and get the merchantdises back when they tried to fled.

I don't agree with companies following people, if you suspect a customer of shop lifting, call the police or confront them. Easy.

As a shop assistant we are actually told by bosses to approach any customers that seem to be looking for something to offer them help nothing to do with their colour all todo with customer service if they can’t find what they’re looking for

“Can I help you with anything?” Yep your actually taught in training if you are involved helping the customers then less theft, but your supposed to genially engage with every customer not just harass ones who are other minorities.

This is a great documentary! the struggle is REAL! I just visited NZ and WOW...what a surprise! they need diversity and customer service training! I didn't like NZ at all...felt so insecure and always targeted

To be fair the situation is difficult, having worked in retail before there is plenty of shoplifting on a daily basis so I can understand why staff are trained to use procedures to make shoplifting less likely, it does result in an unpleasant experience for customers if they are misprofiled and unfortunately people do misjudge or assume that certain types of people are more likely to steal. A lot of shoplifting is actually surprisingly done by old people, and its usually not intentional, sometimes they just simply forget to pay.

My mother's background is ambiguous based on looks. She's actually English and Irish but she has dark brown hair and dark brown eyes and naturally tanned skin. It's very unusual for someone of British ancestry, but family photo's of Mum's family show the same colouring back to her great-great-grandfather. In Britain, as a blonde, blue-eyed daughter, I've watched my whole life as people treated her differently to other relatives. She's quiet, polite and her father was a police chief inspector, she strictly obeys the law. I've overheard people refer to her as a 'paki' and all sorts of derogatory things. When we went to the US, it wasn't better. They were rude to her until she spoke and then reacted with shock. Some admitted they thought she was Mexican. \nSo, is it any easier for her in Canada? When she visits me here, she is mistaken for an aboriginal. It isn't any easier for her here. And pettiness of it all. When they hear her accent, suddenly it's like she's their best friend. \nThe sad/funny thing is, often I can't find customer service more than half the time I'm out. When I'm with my mother, there is ALWAYS someone around to ask for help.

I worked at the gap and they train you to approach customers so that they know that they have been seen and it’s a less risk of property being stolen. But this guy was approached by 3 to 4 people and I know it’s not that slow.

It makes no sense to wear nakaabs and burkha in western countries. You want to follow the traditions of the religion and on the other side you are fond of living in European countries. Your desire to move to European countries, vividly clears the picture that you are not interested to live in your own country, where all people are Muslims. If Islam is that much good, then there is no need to leave your own countries. Stop doing. You are finding satisfaction in European countries and having their traditions and customs. People living in European countries are not like the people living Middle East. If you feel so much offended there, then go back to your own countries. Go back and you will find your religion and your own mates.

When i was in Vancouver i met a lot of rude Canadians....some were waiters and hotel staffers and an airport worker. Seriously im nice but next time im going to tell these people off. Actually I gave NO tips to the rude waiters and Tweeted about the bad customer service!! Twitter is helpful in many ways!!

I’m confused about something. \nIf there’s not many customers in the store and they’re ones that are just looking around for almost 30 minutes and theres a bunch of workers, wouldn’t they be normal to ask “Can I help you” a lot because they are bored and actually want to do something helpful at their job...? \nI used to help in a library if anybody was looking for something I’d try to help them so that they could find what they’re looking for right away instead of wasting time. If I saw anybody just browsing or wandering around for almost half an hour I would totally ask to see if I could help them. Better to try than not help at all. Why get paid to do nothing? Isn’t it your job to help? \n\nUnless I know exactly what I’m looking for and I know where it is I will ask for assistance, it’s great when they just come to me so I don’t have to track down somebody myself. That usually takes longer.

I have worked at Best Buy and when we see a customer not being helped we have to come and ask if they need or we can get in trouble. It could also be a secret shopper who is there to test how long it takes for someone to come to help. In the end we also want to help so we can upsale extra items that the customer might forget to buy.

A retail associate's job is to offer service to all customers. They are also trained that this is a key deterrent to theft. Sure, some people feel like they are being profiled, but customers complain the loudest when they have not been offered assistance.

What are the customs doing. They are so compented. They are putting a blind eye to this

If a man walk into a bank with his face cover what will be the reaction to the bank tellers .....so why do you want to come to a society that do not practice does customs ...i f a woman come to your country it is a offense for them not to cover their face or head then you muslim woman want to push your way in other countries that do not practice your custom...solution .......GO back to your country and keep your ways..

How about good customer service. Ever think about that

Leland Delorm oh hell I was good friend with a Delorm lol but I notice because I'm dark skined and I was born Sask. there was a Indian store worker gave me dark skin privledge to get a bead of a fair skin customer

canada customs clearnace is very slow and canada post is only good in few cities for business people

Good customer service. Diligence against theft is awesome!!

Ok. Just to be fair, the stuff in the store is actually customer service. My skin is white as snow and when I go to one of these electronics stores I'm actually glad someone asks if I need help because half the time I'm so overwhelmed with choices of gadgets and computers, etc. that I do need help making the correct choice of product for my needs.

Once an apartment complex has reached its full capacity the rents go up has to do with timing also if you wait a few months you're going to pay more in a good economy. Some people are confused why a realtor doesn't offer the same house to every customer for the same price. Realtors know everyone doesn't want to live with strangers When shopping for a one-bedroom apartment. I've never lived anywhere where everyone pays the same rent regardless of how many years or days they've been there. It has to do with supply and demand the second guy got a higher price because the demand was up for just a few apartments. If you took the same three guys with a hundred other guys to an apartment complex that was at 50% capacity they would all be quartered the same price most likely. People rent apartments to make a profit. When you fly you'll notice that nobody plays the same price to ride in the same plane at the same time.

Last time I went to BestBuy I walked in and passed by about 8 sales persons standing in a circle just talking about anything and nothing. went to the back where they sell speakers for cars and couldn't find what I was looking for. I walked back to the circle jerk and asked for help and one person broke away and the first thing I said was it must be nice to work for a failing company and everyone gets to just stand around while customers walk by and no one even notices. Looks like you are overstaffed and someone needs to do some firing. He showed me some speakers and I just ordered them online. Haven't been back to BB since about 2 years ago. Oh, yea. I'm white.

Do you need help\nNo im good\nOkay if you need anything just let md know \n(Treat every customer same)

I see my son get treated very bad .\nBusiness people at the bank\n treated him horrible and he was trying to get help.\n\n basically jerked him around and I'd like to . Tell you he was a not a\n African-American\n . well we R M.I.H MY SON & I . for \n\n\n I don't like that\n they did it at the bank \nthey did at the\n grocery store get it LOT OF places oh I know where it was at I couldn't think it was at CVS . Pharmacy\n and then I told on them.\n I told my doctor they treated my son and .I. CVS would not let me have my medicine my doctor give them a phone call and he was upset he EAT him up and spit him out \nbecause I have diabetes \ndon't. NOT let my son get my medicine and it's hard for me to walk around and I called him up and ask why \nand then I did get my medicine and I never did have no more trouble out them after my doctor ball to out they against my son but people listen at this we're not African American where are we we are not I seen the kind of thing two we was up to the courthouse and these police officers was looking at me and laughing I'm an overweight woman and overweight people gets treated bad we get laughed at we get made fun of and every way I got jerked around at the courthouse in Anderson they really treated me horribly and I think it was because I was overweight and they was very rude and nasty to every customer to come in and I don't know why to me it always pointed out and all I'll be pointed out so it's not only African Americans but it's people like myself that has a weight problem I I am A obesity white woman

There is a study that revealed African-American shoppers are more likely to feel accused by an offer of customer service than European-Americans, too.

I'm a white guy and went to a black Barber shop. I was treated with respect and he did a very good job on the hair cut. Why can't all places treat all customers with respect? Every paying customer regardless of race should be treated with respect. It's common sense to have good customer service to all customers if you want them to return and a good reputation in the community.

Wow amazing bestbuy offering a customer help I've sat in that store for half an hour waiting for someone to ask me this very question and I'm white, it never happened

The white shoplifter robs retailers blind while security profiles so called Black customers.

Listen while apartments managers store owners is watching us black people at the same time most white people is robbing alot of companies blinds. By the way the local wal mart here in the state of California wal mart had to lock alot of there product up behind locked glasses oh the morjority of wal mark customers is Hispanics about 2% blacks 1 % whites now while alot of these companies watching black people other races of people is robbing yall blind.

The Best Buy Clip..... the worker just asked if u need help? Black man says I’m offended because I felt profiled .... so does this mean we can’t give customer service without offending someone... it’s a thin line and overly sensitive. I do believe discrimination and racism still exist but very little compared to history.

BS, Best Buy Employees always approach the customers and ask them if they need help!

I dont care what Muslims think! Its NOT thier country! You do what is the custom of the country you are in! Females from Canada MUST cover up if they visit a Muslim country, so when muslim females are in Canada, take off the clown suit and dress like NORMAL Canadians or DONT come to Canada!!!!